How to cancel a SaaS subscription that keeps renewing

Cancelling a SaaS subscription mid-term is usually impossible. Cancelling before the renewal is straightforward if you catch the notice window. Here's the process.

1. Find the cancellation clause

Open the order form or MSA. Search for "terminate" or "non-renewal." Note the notice period and the required method of notice.

2. Calculate the deadline

Renewal date minus notice period. Set a personal calendar reminder for 14 days before.

3. Send notice

Use the method the contract requires (email, portal, registered mail). Copy your finance owner. Ask for written confirmation.

4. Get it in writing

Save the confirmation. If none arrives within a week, chase. If the vendor charges you anyway, you have documentation to dispute the charge.

Email template

"To [Vendor], per section [X] of our agreement dated [Y], this email serves as formal notice of non-renewal. Our subscription will terminate on [renewal date]. Please confirm receipt and effective termination date in writing."

Frequently asked

What if the vendor claims they never got my notice?

This is why written confirmation matters. If you have a delivery receipt (email or otherwise) and the contract accepts that method, you're covered.

Can they charge me anyway?

They can attempt to. With proper notice on file, dispute the charge with your card issuer.

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