How to cancel Salesforce and track the renewal

Category: CRM

The short answer

Enterprise contracts auto-renew for the same length as the initial term. Notice required per order form — check the Master Subscription Agreement.

Notice period

Typically 30 days for smaller contracts; 60–90 for enterprise.

Always check your specific order form or MSA — notice terms vary by contract.

The cancellation checklist

  1. Find your Salesforce order form or MSA. Search for "terminate," "non-renewal," or "evergreen."
  2. Calculate the deadline: renewal date minus the notice period.
  3. Send notice using the required method (email, portal, or registered mail).
  4. Get written confirmation and save it.

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