How to cancel Freshworks and track the renewal
Category: Support / CRM
The short answer
Annual plans auto-renew. Cancel from account admin.
Notice period
Cancel before renewal date.
Always check your specific order form or MSA — notice terms vary by contract.
The cancellation checklist
- Find your Freshworks order form or MSA. Search for "terminate," "non-renewal," or "evergreen."
- Calculate the deadline: renewal date minus the notice period.
- Send notice using the required method (email, portal, or registered mail).
- Get written confirmation and save it.
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